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Verizon told me to remove my sim card (Iphone 4s) and leave it out, that I didn't... I'm using an i Phone 4S and just opened verizon yesterday.

However, I'm not able to receive phone calls or texts, but I'm able to call and text other people and access the web.

These walk you through solutions for issues you may have with your device. I had my i Phone 4S replaced yesterday, and since the new one was activated I have not been able to activate i Message or Face Time. Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls.

It is worth noting that my old phone, as well as my i Pod Touch and Macbook are all connected to i Message on the same i Cloud account with no issues. On our last upgrade, my daughter switched from i Phone 4s to an HTC1, which she really likes. I had it unlocked by AT&T (at least that is what the emails said). I look at the "Carrier" in the Settings/General/About and it says vf nl 24.0. If you're having other issues with your device, visit our Troubleshooting Assistant. To add a free temporary block to stop unwanted calls and messages, view this info.

Instructions that came with the phone said it would only take minutes. This may help if you're having trouble sending a picture/text message.

These walk you through solutions for issues you may have with your device.

But when I am done with the second call, how do I get back to the first call?

If I make a call and type in the phone number, it shows up that I'm calling my contact but if I search for that contact in text messaging, contacts, or through the phone contacts, it doesn't come up. My iphone is my rolodex, I really need some of these numbers. I've deleted and re-added both, I've rebooted - nothing has worked. My question is: When you activate the new phone, is the old phone automatically deactivated or is there something I need to do additionally? I called my son and he was on the phone but it did not beep to let me know he is on the phone.

Is there a way to turn that off so that when people call you they don't know you are already on the phone? I dropped my iphone 4s and the screen went black, I can not get it turned back on.

To perform initial activation/setup on your 3G smartphone or basic phone, view this info.

If you're having other issues with your device, visit our Troubleshooting Assistant.

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